Support

We're here to help.

Most questions get an instant answer from Sarah. Anything she can't settle, a human picks up within a working day.

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Billing & refunds

Overcharged or charged in error? Sarah can check your account and flag it for a refund — she'll just need your User ID first.

Your account

Find your User ID, see your orders, and manage your details on your account dashboard.

Getting started

New to Telos? Start with the £49 Readiness Scorecard or the full AI Audit — we'll show you exactly where AI fits your business.

How to find your User ID

Your User ID proves an account is really yours. We ask for it before touching anything to do with money — it's how we stop anyone claiming a refund that isn't theirs.

Go to my account
  1. 1Sign in and open your account dashboard at /account.
  2. 2Your User ID is the big code at the top — it looks like TA-XXXXXX.
  3. 3Tap it to copy, then paste it to Sarah when she asks.

Why Sarah asks for your User ID

When you raise a billing problem, Sarah checks the real order records tied to your ID before doing anything. If the records show a genuine overcharge, she flags it for a human to approve a refund. If they don't, she won't promise money — which keeps your account, and our business, safe from fraud.